It's happened again!

[FER SURE]

Today EB delayed their ship dates again. The Muppet series 1 figs are now set to ship on 6/4!

[Foreignman]

Uhhhh... What a horrifying idea. Where did you get this information from? EB hasn't sent me an e-mail about this, nor does the site indicate this in anyway, so where did you find this out?

[FER SURE]

It is on the EB site. Click on the product description for the muppet figs and look at the ship date.

[Link Hogthrob]

Yeah, I was disappointed too!! I was counting down the days. I also called the local Toys R Us and they told me that they won't have the figures until "sometime between June and August"!

*sigh*

Jim

[scarecroe]

What the heck's the holdup?

[ResidentLilly]

This is weird...weird, weird. I have seen the shipping documents, guys...and I assure you that all the domestic shipments have left Asia. The rest of the release dates, as to when they distribute through their systems, is up to the retailer.

There is NO shipping delay here beyond the week and a half of us getting them all out of China...need you to know that. Out of my hands now. Everything bound for the US is in the hands of each retailers freight forwarding agents and presumably on the water.

Ken

[Sam T Eagle]

I just called EB games and I ask them why they move the date again they said they are still not been ship from the factory so who is telling the truth?
This is 4th time EB has change date
they get your hopes up and they move the date.

[ResidentLilly]

Well, I know they have left the factory. No reason to lie really. Can't tell you why they gave you that info. If they hadn't gone believe me I would have said something. I think I've been pretty honest with everything on this board.

[Sam T Eagle]

I belive you, those EB people just don't know nothing, they just want to give you the run around!
some one else should call them see what they tell you, Here is the phone # 1-877-432-9675 (8:00am to 12:00pm)
please lets know what they say?

[ElecMayhem]

If I had to guess, I would say that the EB employee did not necessarily know what he or she was talking about.

In my experiences (and as a former retail employee myself) retail employees generally have NO idea what items will be coming in, or when. And if the person that you spoke with was informed, they most likey meant that the figures had not left the EB Warehouse... They would have no idea about the factory.

I am 100% certain that Ken has not misled us about the fact that the items have shipped. Why would he do that? In the retail world it takes a long time for things to go from the factory, to the retailer's warehouse, and finally to the individual stores.

Be patient! I am sure they will be all over the place soon enough!

[Link Hogthrob]

Sheesh!

You're right about EB games! I just called them myself and they seem to be very flippant about it!

I can't stand smug service reps....I was tempted to say that I have spoken with a representative of Palisades and know for a fact that there is NO shipping delay from them!

He gave me same excuse as someone else had mentioned:

"When the manufacturer sets back the release date, there is little we as a retailer can do!"

And then he did that smug little laugh!! GRR!

GOTTA LOVE 'EM!!

Jim

[Iggy35]

I LOVE it when service reps are smug.
Gives me a reason to Punch em.
:D

IGGY35

[Crazy Harry]

You need a reason before you punch someone? This explanes so many lawsuits.

[MikeHornPalisad]

I also suspect that since EB has a large amount of items that have official street dates (like video games and DVDs), that their system has been built to assign a date to every item. If you look at their Series 2 preorders, they have dates assigned as well. We don't put out an official in-store date, so they just estimated based on our expected ship date. And since it was an estimate, that's why it keeps changing.

Generally it takes a retailer 4-6 weeks from the time that they receive goods in Hong Kong until it shows up at retail. Again, this is a generalization. SOme take shorter, some longer. If a shipment gets held up at customs, that could delay shipments to stores. Some (like EB) send all of their goods to a single warehouse for reshipment to the stores. OThers (like TRU) operate several regional warehouses.

THat said, we know that the shipments out of the factory have been made. ANd those were completed 2-3 weeks ago. Math majors out there, you can figure that goods will start appearing in hte next 2-4 more weeks. SOrry, wish we had better info. Once we get confirmation from some of the customers that goods are en route to store shelves, we will post up here at MC.


MH